Nexon America’s Q3 2013 Approval Rating

With 713 responses, Nexon America’s Q3 2013 approval rating was found to be 39.97%. This is down from 46.63% in Q2. More details on the responses will be updated on this post hopefully by this Friday.

Nexon America’s Q3 2012 Approval Rating: 39.97%

Total number of responses: 713
Approve: 39.97% (-6.66%)
Disapprove: 38.85% (+7.93%)
Undecided/No Opinion: 21.18% (-1.27%)

Three most common reasons for disapproval:

• Poor customer service
• Game content updates are lacking in quality
• Unacceptable numbers of bugs and glitches in games

Three most common seasons for approval:

• Games are fun and of generally good quality
• Nexon tries
• High quality of game content updates

94% of respondents have been playing Nexon America games since  2012 or before, 85% in 2011 or before and 74% in 2010 or earlier. Nearly all takers have been playing these games for long enough to form a credible opinion.

80% of the respondents were from the United States or Canada, 12% from Europe, 5% from Australia or New Zealand and >1% from Mexico. The most popular ‘Other’ responses were Peru, Singapore and Brazil.

Respondents by age group:

Under 13: 2%
13-16: 30%
17-20: 41%
21-24: 20%
Above 24: 7%

86% of respondents play MapleStory while 30% play Vindictus. Other games range from 28% who play Combat Arms to 5% who play Nexon’s Facebook games.

72% actively play games from publishers other than Nexon America.

Winners of the NX giveaway will be contacted by email by October 21.

Nexon America’s Q3 2013 Approval Rating Survey

The survey is now closed. I fell way behind in keeping up with the responses so it’ll take several days before I post the results.

This survey will give us a quick idea of how the community feels about how Nexon America is currently running its games. I request that survey takers focus mostly on the running of the game over the past three months. The survey will run from October to October 13, 2013.

No specific personal information is required to be given. Some personal information such as age is requested so I can know who is taking the survey.If you feel uncomfortable with any of the questions required (and I don’t see why anyone would be) then don’t take the survey. The survey first seeks to create a demographic idea of who’s taking the survey, what they may be basing their rating on, how qualified they may be to rate the company. It then asks you for your opinion on Nexon and reasons for that opinion (reasons optional).

The survey is eight questions long and should take no more than two minutes to complete. You’ll be required to provide a contact email address only if you’re interested in having a chance to win up to 25,000 NX. Many will enter, very few (three) will win.

Approval Rating History

Q2 2013: 46.63% (980 takers)
Q2 2012: 37.95% (2,258 takers)
Q1 2012: 25.10% (2,753 takers)
Q4 2011: 50.92% (>1,500 takers)
Q3 2011: 55.92% (>1,000 takers)
Q1 2011: 66.38% (>1,000 takers)
Q4 2010: 70.98% (<1,000 takers)
September 2010: 62.71% (<1,000 takers)
Q3 2010: 45.23% (<500 takers)

Nexon America’s Q2 2013 Approval Rating

Nexon America’s Q2 2013 approval rating: 46.63%

Total number of votes: 980
Approve: 46.63% (+8.68%)
Disapprove: 30.92% (-7.12%)
Undecided/No Opinion: 22.45% (-1.56%)

The three most common reasons people gave for disapproval:

• Poor customer service
• Unacceptable numbers of bugs and glitches in games
• Cash users have a huge advantage over those who do not have access to NX regularly

The three most common reasons people gave for approval:

• High quality of game content updates
• Improving customer service standard
• Games are fun

Nexon America’s Q2 2013 Approval Rating Survey

The survey is now closed.

All systems go and Nexon America’s Approval Rating Surveys are back!

This survey will give us a quick idea of how the community feels about how Nexon America is currently running its games. I request that survey takers focus mostly on the running of the game over the past three months. The survey will run from June 17 to June 28, 2013.

No specific personal information is required to be given. Some personal information such as age is requested so I can know who is taking the survey. Your IP will be recorded once you have completed the survey. If you feel uncomfortable with any of the questions required (and I don’t see why anyone would be) then don’t take the survey. The survey first seeks to create a demographic idea of who’s taking the survey, what they may be basing their rating on, how qualified they may be to rate the company. It then asks you for your opinion on Nexon and reasons for that opinion (reasons optional).

The survey is eight questions long and should take no more than two minutes to complete. You’ll be required to provide a contact email address only if you’re interested in having a chance to win up to 25,000 NX. Many will enter, very few (three) will win.

Approval Rating History

Q2 2012: 37.95% (2,258 takers)
Q1 2012: 25.10% (2,753 takers)
Q4 2011: 50.92% (>1,500 takers)
Q3 2011: 55.92% (>1,000 takers)
Q1 2011: 66.38% (>1,000 takers)
Q4 2010: 70.98% (<1,000 takers)
September 2010: 62.71% (<1,000 takers)
Q3 2010: 45.23% (<500 takers)

Nexon America Approval Rating Polls Return This June

Nexon America Approval Rating Polls return to The Msupdate Blog this June after being absent for over a year. These polls will now be END on the final Friday of the final month in each quarter. They will BEGIN two Mondays prior to this date. Therefore, the next few polls:

June 17 – 28, 2013 (Q2 2013)
September 16 – 27, 2013 (Q3 2013)
December 16 – 27, 2013 (Q4 2013)

This survey will give us a quick idea of how the community feels about how Nexon America is currently running its games. I request that survey takers focus mostly on the running of the game over the past three months.

No specific personal information is required to be given. Some personal information such as age is requested so I can know who is taking the survey. Your IP will be recorded once you have completed the survey.

The poll will return with an NX giveaway, the details of which are yet to be decided. Details on the structure and requirements of the poll are also yet to be decided.

Results of the last poll

Total number of votes: 2,258
Approve: 37.95% (+12.85%)
Disapprove: 38.04% (-0.97%)
Undecided/No Opinion:  24.01% (-11.88%)

Approval Rating History

Q2 2012: 37.95% (2,258 takers)
Q1 2012: 25.10% (2,753 takers)
Q4 2011: 50.92% (>1,500 takers)
Q3 2011: 55.92% (>1,000 takers)
Q1 2011: 66.38% (>1,000 takers)
Q4 2010: 70.98% (<1,000 takers)
September 2010: 62.71% (<1,000 takers)
Q3 2010: 45.23% (<500 takers)

Nexon America’s Q2 2012 Approval Rating

Total number of votes: 2,258
Approve: 37.95% (+12.85%)
Disapprove: 38.04% (-0.97%)
Undecided/No Opinion:  24.01% (-11.88%)

Five common reasons why people disapprove are:

• Inability to keep number of hackers in games at acceptable numbers
• Inadequate customer support
• Cash users have a huge advantage over those who do not have access to NX regularly
• The number of bugs and glitches in the games
• In-game events are no longer fun

Five common reasons why people approved are:

• Great content updates (core game content and game events mentioned)
• Nexon doing a better job than many other free-to-play publishers
• Implementation of Black Cipher
• Games are fun
• General service improvements in recent times