Nexon America’s Q3 2013 Approval Rating Survey

The survey is now closed. I fell way behind in keeping up with the responses so it’ll take several days before I post the results.

This survey will give us a quick idea of how the community feels about how Nexon America is currently running its games. I request that survey takers focus mostly on the running of the game over the past three months. The survey will run from October to October 13, 2013.

No specific personal information is required to be given. Some personal information such as age is requested so I can know who is taking the survey.If you feel uncomfortable with any of the questions required (and I don’t see why anyone would be) then don’t take the survey. The survey first seeks to create a demographic idea of who’s taking the survey, what they may be basing their rating on, how qualified they may be to rate the company. It then asks you for your opinion on Nexon and reasons for that opinion (reasons optional).

The survey is eight questions long and should take no more than two minutes to complete. You’ll be required to provide a contact email address only if you’re interested in having a chance to win up to 25,000 NX. Many will enter, very few (three) will win.

Approval Rating History

Q2 2013: 46.63% (980 takers)
Q2 2012: 37.95% (2,258 takers)
Q1 2012: 25.10% (2,753 takers)
Q4 2011: 50.92% (>1,500 takers)
Q3 2011: 55.92% (>1,000 takers)
Q1 2011: 66.38% (>1,000 takers)
Q4 2010: 70.98% (<1,000 takers)
September 2010: 62.71% (<1,000 takers)
Q3 2010: 45.23% (<500 takers)

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Posted on October 1, 2013, in Approval Rating, Nexon America. Bookmark the permalink. 9 Comments.

  1. Cuz I felt like sharing it with the world and hopefully start a discussion with Joey/Zach

    If you’d like to have a chance to win either a 25,000 or 10,000 NX card then please input your email address below.: robbinlieverse@hotmail.com
    Which of the following Nexon America games have you active played within the past three months?: MapleStory, Mabinogi, Combat Arms, Vinductus, Dragon Nest, Atlantica Online, Sudden Attack, a Facebook game: Maplestory
    When did you start playing games published by Nexon America?: 2006
    Where do you live?: Europe
    If ‘Other’ for the above question, where do you live?:
    How old are you?: 17-20
    Do you actively play online games from publishers other than Nexon America?: Yes
    Do you approve or disapprove of the job that Nexon America has been doing in the running of its games since you began playing, with particular emphasis on the past three months?: Disapprove
    What are your reasons for your choice of approval or disapproval?: It recently hit me that Nexon’s customer contact is really really REALLY bad. They very rarely really listen to their customers and when they do the result will only be seen about 365 days after we voiced our opinion and by then we have already changed our opinion. Nexon also gives Maplestory no real interesting content. “ooh a new revamp, cool, but is there anything more?”. If you would compare this to other companies Nexon is doing a really poor job. Indie’s in general have a high community interaction, and even big names like Treyarch and Riot Games have a interaction with their fans that is on a level way beyond what Nexon (America) will ever reach at this rate. Sure their surveys were interesting, but almost nothing got done with it (R.E.D LMAO) and they stopped asking for fan feedback on things that matter right after that survey. “oooh give feedback on GM events…..” Who cares o.O I mean, I don’t. Sure interaction with a GM is fine and all but I prefer talking about the game. ALso, I Can’t be online at 4 AM for a stupid event like that which is just dominated by hackers. That brings me to another point, still no improvement on both their fight against hackers OR customer service… Well, atleast not on a noticable level. Still a lot of hackers and tickets take too long. Just recently I had the chance to maybe playtest Killzone Shadowfall. I had a email exchange of MULTIPLE emails through their company email within the timespan of 2 hours…. at 4 PM so after working hours (according to Nexon America). Another thing is that by lil bro got hacked in League Of Legends (keylogged) on a Friday. He send a email to the Riot Games support centre where he explained everything (at 6 PM). The following day Riot replied. He filled in some stuff and on Sunday he got his account back. With Nexon America this takes litterly a month…. If you’re lucky. And Riot has a fanbase way bigger than Nexon America. /Rant from Robbin

    • Which of the following Nexon America games have you active played within the past three months?: MapleStory, Mabinogi, Combat Arms, Vinductus, Dragon Nest, Atlantica Online, Sudden Attack, a Facebook game: MapleStory.
      When did you start playing games published by Nexon America?: 2010
      Where do you live?: United States or Canada
      If ‘Other’ for the above question, where do you live?:
      How old are you?: 13-16
      Do you actively play online games from publishers other than Nexon America?: Yes
      Do you approve or disapprove of the job that Nexon America has been doing in the running of its games since you began playing, with particular emphasis on the past three months?: Disapprove
      What are your reasons for your choice of approval or disapproval?: The game is spiraling down, fast. Just look at the server select. All ‘coz of Unleashed. But, i Guess Nexon IS trying.. but just.. look at the Official MS forums ._.

      Because why not.

      Anyway yeah, But dude its not just about the customer service. Nexon as a whole fails to look at KMS’ mistakes and learn off of them. They just copy paste copy paste durpdurpdurpdurp.

      Like why the fuck didnt they change some of the things from unlimited? It was killing KMS so nexon could have some brains and be like “Oh, we shouldnt add that” but Nuh, they decided to just copy paste it and now Windia is flippin’ dead. Deaddeaddeaddead. Or at least, much LESS lively than it was before. Wanna know why KMS is having World merge PQs and shit? Because THEY DON’T HAVE AENOUGH PEOPLE IN EACH WORLD TO DO THAT KIND OF STUFF ANYMORE.

      /ffs im done talking about this. T^T

  2. @zach, my homework is for the 7th, check ur email plz :/

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