Nexon America’s Q3 2013 Approval Rating

With 713 responses, Nexon America’s Q3 2013 approval rating was found to be 39.97%. This is down from 46.63% in Q2. More details on the responses will be updated on this post hopefully by this Friday.

Nexon America’s Q3 2012 Approval Rating: 39.97%

Total number of responses: 713
Approve: 39.97% (-6.66%)
Disapprove: 38.85% (+7.93%)
Undecided/No Opinion: 21.18% (-1.27%)

Three most common reasons for disapproval:

  • Poor customer service
  • Game content updates are lacking in quality
  • Unacceptable numbers of bugs and glitches in games

Three most common seasons for approval:

  • Games are fun and of generally good quality
  • Nexon tries
  • High quality of game content updates

94% of respondents have been playing Nexon America games since  2012 or before, 85% in 2011 or before and 74% in 2010 or earlier. Nearly all takers have been playing these games for long enough to form a credible opinion.

80% of the respondents were from the United States or Canada, 12% from Europe, 5% from Australia or New Zealand and >1% from Mexico. The most popular ‘Other’ responses were Peru, Singapore and Brazil.

Respondents by age group:

Under 13: 2%
13-16: 30%
17-20: 41%
21-24: 20%
Above 24: 7%

86% of respondents play MapleStory while 30% play Vindictus. Other games range from 28% who play Combat Arms to 5% who play Nexon’s Facebook games.

72% actively play games from publishers other than Nexon America.

Winners of the NX giveaway will be contacted by email by October 21.


Posted on October 15, 2013, in Approval Rating, Nexon America. Bookmark the permalink. Leave a comment.

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