[NXNA] My Ticket to Nexon: Season 2
‘My Ticket to Nexon’, the series of posts in which I show how unacceptable Nexon’s customer service is through my own logged tickets, is back for Season 2. Here’s the story this time.
I’ve been playing Atlantica since 2009 when it was still being published by Ndoors. Of course back then I had no idea that Nexon would one day become the publishers of the game. Being the Nexon fanatic I am, my IGN in Ndoors’ Atlantica was ‘Nexon’ -F3-. But now that the game has transferred to Nexon, I don’t want to cause any confusion or put myself at risk of being banned for ‘impersonating a Nexon employee’ or some other crap like that. I’ve logged a support ticket to Nexon asking for their opinion on what to do. Will I be allowed a free character name change? Should I keep playing with my character with that IGN? Or what?
Well, it took them 3 days to actually get to the ticket even though at the time there was likely a high volume of Atlantica-related tickets following many publishing transfer (Ndoors to Nexon) issues. I was all like “YAY “. Then I though to myself ‘Oh, this won’t take long. Maybe 1-3 days while someone at Nexon makes a decision”. So I waited, and waited… and waited. I’m still waiting… How in the world they can take 3 days to get to the ticket and SO FAR 4 WEEKS to actually deal with such a simple issue is beyond me.
The ticket was logged on April 5. I provided extra information on April 6. The ticket status was changed from ‘Open’ to ‘Work In Progress’ on April 8, exactly four weeks ago. I’m sad :(.