Nexon America’s Q2 2012 Approval Rating

Total number of votes: 2,258
Approve: 37.95% (+12.85%)
Disapprove: 38.04% (-0.97%)
Undecided/No Opinion:  24.01% (-11.88%)

Five common reasons why people disapprove are:

• Inability to keep number of hackers in games at acceptable numbers
• Inadequate customer support
• Cash users have a huge advantage over those who do not have access to NX regularly
• The number of bugs and glitches in the games
• In-game events are no longer fun

Five common reasons why people approved are:

• Great content updates (core game content and game events mentioned)
• Nexon doing a better job than many other free-to-play publishers
• Implementation of Black Cipher
• Games are fun
• General service improvements in recent times

Nexon America’s Q2 2012 Approval Rating Survey

**Survey closes at 6:00PM PT (9:00PM ET) on May 19. Be sure to vote before then!**

Update (May 18 8:36PM PT): 38%

It’s that time of quarter again.  It’s time for Nexon America’s Q2 2012 approval rating survey, conducted by Msupdate. We’re going slightly off scheduled by having this survey a little earlier in the month than the usual schedule. It will return to its first Monday in the month to the Friday 19 days after scheduled in August. So instead of running from May 7 to May 25 as per the usual schedule it will run from May 1 to May 19. This post is up but the survey will not be open until May 1.

This survey will give us a quick idea of how the community feels about how Nexon America is currently running its games. I request that survey takers focus mostly on the running of the game over the past three months.

No specific personal information is required to be given. Some personal information, such as age, is requested so I can know who is taking the survey. Your IP will be recorded once you have completed the survey.

Unfortunately, there will be no NX giveaway this time around, but this will return in the Q3 survey coming this August!

The survey is six questions long, with all requiring answers. It should take no more than two minutes to complete. An update on the current approval rating will be posted and updated on this post regularly. The final approval rating will be posted on May 19 after the survey has been closed.

For those wondering, the results of this approval rating survey will be sent to and likely accepted by Nexon America, and through a more reliable medium than their ticket system. If Nexon actually cares about the rating or the feedback is another story altogether.

Take the survey by clicking or copying and pasting into your browser’s main search bar the link below:

http://kwiksurveys.com?u=nexonars_2_12

Approval Rating History

Q1 2012: 25.10% (2,753 takers)
Q4 2011: 50.92% (>1,500 takers)
Q3 2011: 55.92% (>1,000 takers)
Q1 2011: 66.38% (>1,000 takers)
Q4 2010: 70.98% (<1,000 takers)
September 2010: 62.71% (<1,000 takers)
Q3 2010: 45.23% (<500 takers)

Nexon America’s Q1 2012 Approval Rating

Total number of votes: 2753
Approve: 25.10% (-25.82%)
Disapprove: 39.01% (+1.48%)
Undecided/No Opinion: 35.89% (+24.34%)

Five common reasons why people disapproved were:

• Game instability and server downtime
• Inadequate customer support
• Inability to keep number of hackers in games to acceptable numbers
• Cash users have a huge advantage over those who do not have access to NX regularly
• Account security concerns due to recent hackings and scares

Five common reasons why people approved were:

• Nexon doing a better job than many other free-to-play publishers
• Great content updates (core game content and game events mentioned)
• Game is fun
• Communication with players improving slowly but steadily
• Extensive knowledge of the market and content localization skills

Nexon America’s approval rating fell dramatically, being cut in more than half since Q4 2011. The majority of the approvals lost seems to have gone into Undecideds/No Opinions with Disapprovals rising only slightly to 39.01%. Undecideds more than tripled to 35.89%.

83% of takers began playing Nexon America games outside of the past 3 years (2009 or prior), more than enough time to form a valid opinion on the way the company runs its games. This is up from 79% from Q4 2011.

78% of takers are from the United States and Canada and 10% from Europe. 1% from Mexico and 2% from Australia and New Zealand. The most popular ‘other’ responses (6%) were Peru and Venezuela. In Q4 2011 60% were from the United States and Canada, 16% from Europe and the most popular ‘other’ response (19%) was also Peru.

43% of takers were aged 13-16, down from 51% in Q4 2011. This time around 21-24 came in second with 26% and 17-20 third with 20%.

97% of takers play MapleStory which is up from 93% in Q4 2011 and up from 95% in Q3 2011. 35% play MapleStory Adventures while 29% from Dragon Nest. Other games ranged from 28% who play Vindictus to 5% who play Wonder Cruise. Last time’s results read:

“93% of takers play MapleStory, down slightly from 95%. 38% play Dragon Nest, while 34% play MapleStory Adventures. Other Nexon games range from 7% who play Atlantica to 24% who play Vindictus.”

The number of takers who actively play games from publishers other than Nexon America has once again increased to 65%. This is really good.

Approval Rating History

Q1 2012: 25.10% (2,753 takers)
Q4 2011: 50.92% (>1,500 takers)
Q3 2011: 55.92% (>1,000 takers)
Q1 2011: 66.38% (>1,000 takers)
Q4 2010: 70.98% (<1,000 takers)
September 2010: 62.71% (<1,000 takers)
Q3 2010: 45.23% (<500 takers)

Join us from May 7 to May 25 for Nexon America’s Q2 2012 approval rating survey!

Nexon America’s Q1 2012 Approval Rating Survey: Open

**The survey will close on Friday, March 2 at 6:00PM PT (9:00PM ET). Be sure to vote before then!**

Latest Update (March 1, 6:47PM PT): 25.00%

For those wondering, the results of this approval rating survey will be sent to and likely accepted by Nexon America, and through a more reliable medium than their ticket system. If Nexon actually cares about the rating or the feedback is another story altogether.

Welcome to Nexon America’s Q1 2012 Approval Rating Survey!!

This survey will give us a quick idea of how the community feels about how Nexon America is currently running its games. I request that survey takers focus mostly on the running of the game over the past three months.

No specific personal information is required to be given. Some personal information, such as age, is requested so I can know who is taking the survey. Your IP will be recorded once you have completed the survey.

Unfortunately, there will be no NX giveaway this time around, but this will return in the Q2 survey coming this May!

The survey is six questions long, with all requiring answers. It should take no more than two minutes to complete. An update on the current approval rating will be posted and updated on this post regularly. The final approval rating will be posted on March 2 after the survey has been closed.

Take the survey by clicking or copying and pasting into your browser’s main search bar the link below:

http://kwiksurveys.com?u=nexonars_1_12

Approval Rating History

Q4 2011: 50.92% (>1,500 takers)
Q3 2011: 55.92% (>1,000 takers)
Q1 2011: 66.38% (>1,000 takers)
Q4 2010: 70.98% (<1,000 takers)
September 2010: 62.71% (<1,000 takers)
Q3 2010: 45.23% (<500 takers)

Nexon America’s Q4 Approval Rating

Approve: 50.92% (-5.00%)
Disapprove: 37.53% (+12.80%)
Undecided: 11.55% (-7.81%)

There was no major change in the approval rating, with it settling out at 50.92%. It had actually been in the 48-52% range for the past week before the survey was closed with it where it is. 5% was lost from approvals, while 7.81% was lost from undecideds, all going into disapprovals.

All percentages below are rounded off.

Over 79% said that they have been playing Nexon America games since 2008 or before, enough time for them to make an opinion of the company. This is up from 76% last time.

60% were from the United States or Canada, down from nearly 75% last time. Big drop! 16% were from Europe, up from 8%. 19% chose ‘Other’, with the most popular ‘Other’ comments being Peru and Brazil, even though Brazil is IP blocked from Global MapleStory.

See more after the jump!

Nexon America’s Q4 2011 Approval Rating Survey

**The survey has been extended to November 20 at 5:00PM Pacific/5:00PM Eastern due to the number of last minute takers!**

Latest Update (Nov. 19, 7:55AM PT): 50%

Legend
65%-100%
40%-64%
0%-39%

It’s November 1 and that means that it’s time for Nexon America’s Q4 2011 Approval Rating Survey. This survey will give us a quick idea of how the community feels about how Nexon America is currently running its games. I request that survey takers focus mostly on the running of the game over the past three months.

No specific personal information is required to be given. Some personal information, such as age, is requested so I can know who is taking the survey. Your IP will be recorded once you have completed the survey.

All surveys takers have the chance to win one a share of 50,000 NX as long as you play one of Nexon America’s desktop MMOs. Information on this is available on the final page of the survey.

As for the actual approval rating part, there are three options. If you approve of the job Nexon America is currently doing, pick ‘Approve’. If you disapprove pick ‘Disapprove’ and if you do not have an opinion pick ‘Undecided’.

The survey is fifteen questions long, with all but the nine questions for the giveaway requiring answers. It should take no more than five minutes to complete. An update on the current approval rating will be posted and updated on this post regularly. The final approval rating will be posted on November 19 after the survey has been closed.

Take the survey by clicking the link below:

Nexon America’s Q4 Approval Rating Survey

http://kwiksurveys.com?u=nexonq4arp

Here is a reminder of approval ratings from past polls: